What it does
A real-time messaging space for your team. Send messages in shared channels or in one-on-one direct messages, attach files, react with emojis, mention teammates, and reply in threads.
Who can use it
Anyone in your organization with read access to the Chat module.
Sending messages, creating channels, and managing them require the matching permissions.
The feature must be enabled on your plan.
How to get here
From the sidebar, open Profile & Company and click Team Chat.
Step-by-step: create a channel
Click the + button next to the Channels section in the sidebar.
Fill in: Name (spaces become hyphens), Description, Guidelines, Visibility (Public or Private).
For Private channels, tick the teammates you want to add. You're added automatically.
Click Create channel.
Step-by-step: send a direct message
Find a teammate's name under Team Members.
Click their name. A DM thread opens.
Type your message and press Enter.
The dot next to each teammate shows online status: green, yellow (away), red (do not disturb), or grey (offline).
Step-by-step: send a message
Open the channel or DM.
Click into the message box.
Type, use the formatting toolbar, or press Shift+Enter for a new line.
Press Enter to send.
Step-by-step: attach files and images
Click the paperclip (any file) or image icon.
Pick the file.
A preview appears. Add an optional note.
Press Enter.
For voice notes: click the microphone icon, record, then send.
Step-by-step: mention a teammate
Type
@and start typing a name.Pick the person from the dropdown.
Send. They get a notification.
Step-by-step: react to a message
Hover (or long-press on mobile) a message.
Click the smiley face icon.
Pick an emoji. Click again to remove your reaction.
Step-by-step: reply in a thread
Hover the message.
Click the reply icon.
The reply panel opens on the side. Type and send.
Step-by-step: mark messages as read
Opening a channel or DM marks visible messages as read. The unread badge clears once you've scrolled through new messages.
Step-by-step: bookmark, pin, copy to a data room, and turn into a task
Each message has an action menu with extra options:
Pin — pinned messages show in a dedicated section.
Bookmark — save in your personal bookmarks.
Copy to Data Room — send an attachment to a data room.
Create task — turn a message into a task.
Tips & limits
Messages are encrypted at rest.
Use the search field at the top of the sidebar to filter quickly.
Drag and drop files from your desktop to attach.
A connection status indicator shows if you go offline; sending pauses.
Private channels only appear in the sidebar for their members.
FAQ
Who can see my messages in a public channel?
Anyone in your organization with chat access. Private channels are members-only.
Can I delete a message I sent?
Yes. Open the message's action menu and choose delete.
Can I edit a message after sending?
Yes. Other participants see an "edited" indicator.
How do I leave a channel?
Open channel options and find the leave option. Rejoin public channels anytime; private channels need an invite.
Will I get notified for every message?
You get notifications for DMs, mentions, and thread replies. Channel messages without a mention are quieter — adjust in channel notification settings.
