What it does
The Invoices & Payments tab is your billing history. Every charge that hits your card is recorded here as an invoice and as a payment, with a downloadable PDF invoice and a Stripe-hosted receipt. Use it to grab a receipt for your accountant, to confirm a charge went through, or to check what was refunded.
Who can use it
The Invoices & Payments tab is visible to Owner, Admin, and members with the Billing role.
Everyone with access can view and download — there's no separate "view receipts" permission.
If your organization has never been charged (still on Free Forever, or just signed up), the tab shows empty states explaining that data will appear after your first payment.
How to get here
Open your organization in the sidebar.
Click the Invoices & Payments tab at the top of the organization page.
The tab itself is split into two inner tabs: Invoices and Payments. They show the same money in two slightly different lenses.
Step-by-step: view your invoices
On the Invoices & Payments tab, make sure Invoices is selected (it's the default).
You'll see a table with one row per invoice, showing:
Number — the invoice number that Stripe issued (e.g.
#A1B2C3-0001).Date — when the invoice was created.
Amount — the amount paid on this invoice, in your billing currency.
Status — one of PAID, OPEN, VOID, UNCOLLECTIBLE, REFUNDED, or PARTIALLY REFUNDED. Refunded invoices show a red badge; partially refunded ones show a grey badge with that exact wording.
Invoice — a Download button for the PDF (when available).
The most recent invoice appears at the top.
Step-by-step: download an invoice PDF
On the Invoices table, find the row you want.
Click Download on the right.
The invoice PDF opens in a new browser tab. Save it from there, or print it.
If the column says "Refunded" or "N/A" instead of a Download button, that invoice was either fully refunded or doesn't have a hosted PDF yet (rare — usually only for very fresh charges that haven't fully processed).
Step-by-step: view your payment history
On the Invoices & Payments tab, click the Payments sub-tab.
You'll see a table with one row per individual payment attempt:
Date — when the charge happened.
Amount — what was charged.
Plan — the plan name (or the Stripe price nickname if a plan name isn't available).
Status — PAID, REFUNDED, or another Stripe status. Refunded payments are flagged with a red badge.
Receipt — a View button for the Stripe-hosted receipt page.
The difference between this and the Invoices tab: an invoice is the document, a payment is the actual card charge. Most of the time they're 1-to-1, but if Stripe retried a failed charge or partially refunded one, the Payments tab is the cleaner view.
Step-by-step: download a receipt
On the Payments table, find the row you want.
Click View in the Receipt column.
A Stripe-hosted receipt page opens in a new tab. From there you can print to PDF, save the page, or email yourself the link.
If the column says "N/A", a receipt wasn't generated for that payment (this can happen with manual adjustments or test charges).
Step-by-step: confirm a refund
Refunds aren't requested from this tab — those are handled by support — but the tab is where you confirm a refund has landed.
Open the Invoices sub-tab.
Find the invoice in question and check the Status column.
REFUNDED (red) — the full amount was refunded.
PARTIALLY REFUNDED (grey) — some of the amount was refunded, the rest stayed paid.
For the payment-level view, switch to Payments and look for the REFUNDED badge on the matching row.
Refunded invoices don't have a downloadable PDF — the Invoice column shows "Refunded" instead of a button.
Step-by-step: hand a receipt to your accountant
Most accounting workflows want the PDF invoice, not the Stripe receipt:
Open Invoices.
Click Download on each row you need.
Save the PDFs locally or attach them to an email.
The invoice PDF includes your organization's legal name and billing address — make sure both are correct on the Organization Settings tab > Billing Information card before generating new invoices. Existing invoices keep the details that were on file when they were issued.
Reading the status badges
Each invoice row carries one of the following badges in the Status column:
PAID (green/default) — the invoice is fully settled.
OPEN (grey) — Stripe issued the invoice but hasn't received payment yet. Usually clears within a minute or two.
VOID (red) — the invoice was cancelled before being paid. No money changed hands.
UNCOLLECTIBLE (red) — Stripe gave up trying to collect (typically after repeated card failures).
REFUNDED (red) — the entire invoice amount was refunded.
PARTIALLY REFUNDED (grey) — only part of the invoice amount was refunded.
The Payments sub-tab uses the same colour scheme. A green PAID badge on Payments means the underlying charge cleared; a red REFUNDED badge means the money came back.
Empty states
If you've never been charged, both inner tabs show a friendly empty state:
Invoices shows a document icon with "No invoices yet — Invoices will appear here after your first payment".
Payments shows a credit-card icon with "No payments found — Payments will show up here after checkout".
These are normal for a Free Forever organization. Once you subscribe to a paid plan via the Billing tab, the first invoice and payment appear here within a minute or so of the charge going through.
Tips & limits
The dates and amounts come straight from Stripe — they're the source of truth. If a number here doesn't match what's on your card statement, it's worth raising with support.
Amounts are shown in the currency the original charge was in (typically the currency on your subscription price), not your organization's display currency.
New invoices can take a minute or two to appear after a successful payment while Stripe finalises the document.
If you don't see any invoices yet, your organization either hasn't paid anything (still on Free), or has only paid through a one-time code or offer that doesn't generate Stripe invoices.
FAQ
I need a tax invoice with my company's GST/VAT number — where do I add that?
Open Organization Settings, click Edit Details on the Billing Information card, and fill in GST / VAT Number and the rest of the billing address. New invoices issued after that include the number. Existing invoices can't be edited after the fact.
How do I get an old invoice re-sent by email?
Download it here and email it from your own inbox.
Why does an amount on the Invoices tab differ from the matching Payments row?
A single invoice can be settled by more than one payment attempt (e.g. a retry after a failed card). Check the Payments tab to see each attempt; the Invoices tab shows the consolidated paid total.
I was charged but I don't see an invoice — what gives?
Wait a couple of minutes and refresh. If it's still missing after 10 minutes, contact support with the date and amount of the charge.